Contact Us
Support is available through the TriceraSoft Support Ticket System, you must use the Ticket to contact. DO NOT use Email or Phone to open basic correspondance. Support Tickets are trackable and always answered on a daily basis. If support requires to be escalated to phone or computer connection, we will inform you. ONLY open ONE support ticket. If you open more than one ticket and you do not stay on the same ticket, you will give us more work to figure out who you are and we will therefore queue you last. Include your name, what product are you using or trying, what is the problem, a BRIEF description of what is happening – DO NOT write a short message such as “Does not work.” and quite the opposite DO NOT rewrite the Tale Of Two Cities. Sales, support, comments, or suggestions welcome through support ticket.
BEFORE You Contact Us:
Download and review the program in trial BEFORE purchasing and refer to the user manual/guide for details on how to use the program. If you are looking at a service, review the preview mode or the sample provided. Read the terms and conditions, do not break the rules.
Payment Options:
Most of our services will accept Credit Card (Visa or Mastercard). This includes Debit Cards AS LONG AS they are not restricted to USA only (UK and Canadian Cards do not have such restrictions). If you are using anything restricted or not a Visa or Mastercard, use the Paypal direct payment option. You do NOT require an account to make payments using Paypal – Click the Buy Now button and select the “Don’t have an account, use a direct debit or credit card” form link.
Sales Information:
If you have a question about how to purchase the software, distributing, volume discounts, or other, open a support ticket FIRST.
Distribution:
For information on becoming a Distributor please contact us.
Order by Fax/EMail:
If you wish to order by fax or scan/email to TriceraSoft please fill-out the form as follows, sign and fax (or sign, scan and email) to TriceraSoft at submit@tricerasoft.com. Please include the item you are purchasing in the subject – remember that prices USD ONLY. ALL products are electronic activation code licenses. You will receive an email with the full receipt and license information. If you must fax the order, our fax number is (905) 846-7476.
Important Information:
IMPORTANT! Please read the registration FAQ before ordering and have your previous customer number ready (if applicable). You should have already downloaded and installed the software in order to activate it. Note that the activation code will work on the latest version available to download – if you are using an older version than listed, please contact us before hand.
REFUND POLICY:
REFUNDS: Products ***MUST*** be trialed before purchased to ensure functional before purchasing license – all features except trial limitations, which are noted for each product, are available for testing before purchasing. Activation Codes are non-refundable. Physical items such as Custom CD+G Discs are NOT refundable.
LICENSE LOST POLICY:
Have you lost your Activation Code? Open a Support Ticket and tell us, we can lookup your details and provide you the code. License codes up to 7 years in the past can be recovered.
