Hands-on Support:

We now use TeamViewer: TeamViewer Download

Technical Support:

For Product Questions, Direct inquiries, Contact us via the TriceraSoft Support Ticket System (this is the preferred method of contact):

General Support:

For community topics that cover problems, solutions, and suggestions refer to the Information Forum (Registration NOT required for reviewing and reading!):

Basic Support Ticket System:

Communication through Support Tickets ONLY: FREE.

Basic Phone Questions or Support:

First Half-Hour (30 min) for one (1) incident, questions, or quick support issues under this first Half-Hour (30 min): FREE.

Extended Phone or Hands-on (Remote Connect) Support:

First Hour $20 - Second or follow-up incidences $50 per hour. Support with TriceraSoft products rarely gets to a second incident or takes longer than 30 minutes to solve when product related (this does not include System Configuration, Codecs, or Other unrelated issues).

We accept ONLY Visa, Mastercard, and Paypal (accepts a wide range of cards). Have your name and information available when we answer the phone.

Phone Service Hours: 11 am to 6 pm EST (New York Time), Monday to Friday, (905) 846-8460

Support Policies:

Sales Policy: Sales questions and concerns can be directed either through the Ticket Support System or by Phone.

Support Policy: All products must be trialed before purchase to ensure functionality. Products which require support due to machine issues, issues that root from machine problems, or tutorials will only be covered for (1) one incidence either online or 1 (one) half-hour by phone. All additional incidences or tutorials either online or by phone will be charged a rate of $50 per at TriceraSoft's discretion.

Tutorials: Tutorials are available at select shows and most are made available free if you attend a show (conditions permitting). For those interested in over the phone tutorials, we now provide 1 (one) hour tutorial blocks by phone of a chosen topic (i.e. Startup, Company Logo Feature, Importing from Hard-Drive, Importing from Disc). Each 1 (one) hour block tutorial is $50. Can not be used with any other offer.

Community Information: The Support Forum is open for everyone to read and review. Only existing customers can register to post community topics (including suggestions and general discussion).

Other Resources:

Karaoke Formats - Logos and descriptions for popular Karaoke Formats