Swift Elite Support

1. Help Guide

   Have you looked at the included manual within Swift Elite 4.0, click on the Help Guide button or load the manual through Start/All Programs/TriceraSoft, Swift Elite Guide.

2. Visual Tutorials

   If you are looking for quick training rather than support, be sure to run the visual tutorials on the disc. Insert the disc and select the Visual Tutorials menu item, follow each video carefully.

3. Online FAQs and Support

   Refer to the support pages on the TriceraSoft FAQs and Resources - specifically, refer to the Swift Elite FAQ page as follows:

   Swift Elite FAQ Page

4. Online Forum

   Are you signed up to our online forum? Swift Elite customers have an option to become part of the online forum support community, join discussions on features and pick up a training tip. The forum is not generally used for support but will lead you in the right direction.

5. TriceraSoft Support Email

   Send us a question, concern, or incident via email - we answer quickly and thouroughly. Be sure your email system allows the address supportagents@tricerasoft.com to receive.

6. Distributors

   Talk to either a sales person at the store or call one of our many other ditributors for direct support (note that support services differ amoung distributors and resellers).

7. Phone Support

   Phone support services are the last means, most support issues do not arrive to this point. Phone services differ from each distributor, the service is provided at the discretion of the servicesor. Please limit training questions on the phone, we provide separate services for traning purposes. Contact TriceraSoft if you require further information.

Swift Elite Support Board

1. You MUST be a Swift Elite customer
2. Email us with your customer number
3. Include the username you wish to use
4. The Email Address you wish to use for the Board
5. Would you like to make the email public or not?