STOP! READ! Using a FREE email service including; HOTMAIL, MSN, LIVE, OUTLOOK, GMAIL, YAHOO, OR OTHER?, BEFORE OPENING A TICKET Add tricerasoft.com to your Domain Trust List or submit@tricerasoft.com AND support@tricerasoft.com to the safe trust list. Anything with a link will be pushed to spam or deleted immediately before it reaches JUNK, so fix this BEFORE opening a ticket. You must atleast get the link for the ticket, if you don't see this then you have a spam setting issue, immediately repair it first.

When you open the new ticket you will get an "Access Key" to open the ticket again. This is for your SUPPORT TICKET and NOT for your program. *MOST IMPORTANT*: Continue a conversation on the same ticket, DO NOT open multiple tickets, it will LOWER your priority and increase our volume.