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BEFORE opening a support ticket, login to your email online and add tricerasoft.com and submit@tricerasoft.com to the trust list otherwise you will never see a response. If you do not see the automated notification with your support ticket link and access code, then either the response was sent to spam/junk or you did not add the domain to the trust list. And if you are looking for a previous email for an activation code or answer, check your spam/junk folder FIRST. Free EMail websites that have strong spam rules include AOL, HOTMAIL, GMAIL, MSN, and OUTLOOK.
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