|BEFORE opening a new support ticket, login to your email online and add tricerasoft.com and firstname.lastname@example.org to the trust list otherwise you will never see the email response due to the spam filters.
If you do not see the automated notification with your support ticket code, then either the response was sent to spam/junk or you did not add the domain to the trust list. You should save the ticket code provided or the website address.
Free EMail websites that have strong spam rules include AOL, HOTMAIL, GMAIL, MSN, and OUTLOOK.
If you already have a ticket, use the ticket code to view the ticket or revisit the ticket url. But check your SPAM FIRST if you see no answers.